Case study > Insurance > Edge One Solutions for PZU
About the client
The PZU Group is the largest insurance and financial institution in Poland, operating in four key areas: insurance, health, investments, and banking. It serves millions of individual and corporate clients, offering a wide range of services—from property and life insurance policies and private healthcare to investment products and bank accounts.
The team faced a challenge, primarily related to scalability of telemedicine services beyond the geographical limitations that had previously hindered flexible appointment scheduling. Another crucial area was the need to standardize communication with clients regarding appointment status changes, ensuring that information was always clear and tailored to the specific scenario. Ensuring the correct handling of appointments with subcontractors proved an additional challenge, requiring the implementation of mechanisms that would clearly indicate the location of service provision.
In response to these challenges, the system configuration was expanded to include functionalities enabling broader telemedicine support. Flexible communication templates were introduced, adapting notification content to various cancellation scenarios. The scheduling process was also expanded to include the ability to specify an alternative service location, ensuring accurate client notifications when working with subcontractors. New APIs and comprehensive documentation were also included to support further system integration.
