Case study > AI > Edge One Solutions for Zendesk
About the client
Zendesk is a global technology company that provides advanced customer service and relationship management solutions. It specializes in creating intuitive platforms that support multi-channel communication, process automation, and data analysis in the customer experience area.
Migration of historical data from the old Data Lake to a newly built, optimized platform, in order to improve network performance and reduce data delivery time. The key technological challenge was time pressure - without a full data transfer, there was no possibility of conducting application tests or establishing a stable internet connection to the new Data Lake.
To deal with unexpected issues, the team prepared a toolkit that allowed them to pinpoint the exact nature and scale of the problem. The grouped tables were then run through new customized data feeds, each of which solved a specific type of problem. The final element of the solution is an automated audit system that checks that none of the previously noted issues persist in the new data lake. The migration was completed on time, allowing subsequent teams to continue with the integration as planned.
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